Artisan & Home Goods -Case Study

HOW HEARTH & CRAFT SCALED PRODUCT VIDEO ACROSS A ONE-OF-A-KIND CATALOG.

Every piece Hearth & Craft sells is handmade and slightly different from the last. GaanaAI produces accurate, on-brand video for each individual listing -at the pace new pieces come off the wheel.

Potter shaping a handmade ceramic piece on a wheel
100%

Visual accuracy per handmade listing

24HRS

Brief to platform-ready video, per batch

2.5X

Longer session time on video-enabled listings

45%

Higher add-to-cart rate with video

At a Glance

NO TWO LISTINGS ARE EVER THE SAME.

Hearth & Craft sells handmade pottery, textiles and home goods where every piece is one of a kind. New listings are added continuously, and each one needs its own accurate coverage -not a generic stand-in.

ClientHearth & Craft
IndustryArtisan & Home Goods
HeadquartersAsheville, NC
Catalog600+ one-of-a-kind listings
PlatformsStorefront, Instagram, Pinterest
Engagement Started2025
The Challenge

A TEMPLATED VIDEO CAN'T REPRESENT A HANDMADE PIECE.

Because no two pieces are identical, a single templated product video standing in for a whole product line misrepresented the exact item a shopper was about to buy -the glaze, the shape, the finish never quite matched what arrived at their door, driving hesitant checkouts and returns.

Commissioning a unique video for every one-of-a-kind piece wasn't realistic for a catalog growing by dozens of new listings a week, each needing individual, accurate coverage rather than a generic placeholder.

The Solution

ONE PIPELINE, ACCURATE TO EVERY INDIVIDUAL PIECE.

Hearth & Craft connected its storefront catalog to GaanaAI. Every new listing -no two alike -now moves through the same four-step pipeline behind the rest of GaanaAI's platform, automatically, piece by piece.

01

Submit a Brief

New listing photos and brand guidelines sync automatically as each piece is added.

02

AI Production

The pipeline generates a scene-by-scene cut accurate to that individual, one-of-a-kind piece.

03

Human QC

Every video is checked against the actual piece for shape, glaze and finish accuracy.

04

Publish Live

Production-ready files land in Hearth & Craft's storefront within 24 hours.

The Results

ACCURATE VIDEO BUILT BUYER CONFIDENCE.

Once shoppers could see the exact piece they were buying -not a stand-in -add-to-cart rate climbed and returns driven by "it didn't look like the video" dropped sharply.

Add-to-Cart Rate

Static photos only vs. accurate per-item video

0%1.5%3%4.5%Static Photos Only -3.1% add-to-cart rate3.1%STATIC PHOTOSONLYAccurate Per-Item Video -4.5% add-to-cart rate4.5%AI PRODUCTVIDEO

Static Photos Only: 3.1% add-to-cart · AI Product Video: 4.5% - a 45% lift.

Return Rate

Templated stand-in video vs. accurate per-item video

0%3%6%9%Templated Stand-In Video -9.0% return rate9.0%TEMPLATEDSTAND-INAccurate Per-Item Video -3.5% return rate3.5%PER-ITEMACCURATE

Templated Stand-In: 9.0% returns · Per-Item Accurate Video: 3.5% -61% fewer returns.

100%

Visual accuracy per handmade listing -no templated stand-ins.

24HRS

From new-piece brief to a platform-ready video, every batch.

2.5X

Longer average session time on video-enabled listings.

45%

Higher add-to-cart rate on listings with accurate video.

H&C

Our pieces are one of a kind -the video finally treats them that way. Shoppers see the exact piece coming to their door, not a stand-in from the same batch.

Founder
Hearth & Craft
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